Customer Data Terms and Conditions (Repair Services)

1.      Data Collection

During Repair To diagnose and repair your device, we may collect the following data:

·         Device Information: Make, model, serial number, and any relevant diagnostic data generated during testing.

·         Limited Access to Content: In some cases, we may need temporary access to your data (e.g., photos, documents) to diagnose and repair software issues. This access will be limited to the specific issue being addressed and will only be performed with your prior consent.

2.      Non-Use of Customer Data

We will not:

·         Access your data for any purpose other than repairing your device.

·         Share your data with any third party without your explicit consent.

·         Use your data for marketing purposes.

·         Store your data beyond what is necessary to complete the repair or for troubleshooting purposes (with your consent).

3.      Data Security

We implement commercially reasonable security measures to protect your data from unauthorized access, disclosure, alteration, or destruction. This includes secure storage practices, access controls, and employee training.

4.      Your Control Over Your Data

You have the right to:

·         Request confirmation of whether we hold any of your data.

·         Request access to your data (excluding any diagnostic data used for repair purposes).

·         Request deletion of your data once the repair is complete (unless required for legal or warranty purposes).

·         We will provide instructions on how to exercise these rights upon request.

5.      Disclaimer

While we strive to protect your data, we cannot guarantee its absolute integrity and security due to the nature of electronic data storage.

We will promptly notify you in the event of a data breach that may impact on your information.

6.      Data Backup

We recommend that you back up your data before bringing your device in for repair. We are not responsible for any data loss that may occur during the repair process.

7.      Lost or Abandoned

Devices If a device is left unclaimed for 3 months, we may dispose of it securely in accordance with environmental regulations. Any data on the device will be erased before disposal.